Contact

How Can We Help?

Contact us about products, orders, delivery or an issue with an item. Email support@vinotava.com or call +86 18720315986.

Help With an Order

Please include your order number, the email address used at checkout and a description of your request. For damage, missing items or an incorrect item, include clear photos where possible. Do not send passwords or full payment-card details.

Order Changes

Contact us as soon as you notice an address error or need to cancel. A change may no longer be possible after fulfillment or dispatch begins.

Useful Information

FAQ · Shipping Policy · Return & Refund Policy

Business Information

Vinotava is operated by Shenzhen Sheyu Technology Co., Ltd..

Business address: Room 409, No. 26 Gangde Road, Tongxin Community, Baolong Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Email: support@vinotava.com
Phone: +86 18720315986